May 30, 2018 | Job posting
2 minute read
Bonaldi Aesthetics and Dr. Louis Bonaldi are seeking an individual with exceptional customer service skills, great organization and a warm, professional personality to join our team. Our front desk staff serves as the face of our practice and is a very important role that requires a friendly, attentive demeanor and extraordinary organization.
Education and Experience:
- Minimum high school diploma
- 5 years minimum working experience
- Experience in a customer service position
- Receptionist experience preferred
- Medical office experience preferred
- Strong computer skills
- Exceptional phone skills
Essential Skills and Abilities:
- Superior interpersonal, communication and listening skills
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Appropriate sense of discretion in dealing with varied and sometimes difficult situations
- Is friendly and compassionate with patients, cares for patients as one would wish to be treated
- Conveys enthusiasm
- Demonstrates neat and orderly work habits
- Takes initiative to solve problems and complete projects
- Presents professional decorum at all times
- Able to keep calm and prioritize in a busy environment
- Trustworthy
Responsibilities:
- Answers phone in a friendly, helpful manner, directs calls appropriately.
- Greets patients upon arrival, determines needs and ensures paperwork and details of appointment are in order and up to date
- Make appointments for multiple providers, enters bills and payments utilizing medical management software Nextech
- Assists patients at check out, collect fees, schedule follow up appointments
- Maintains organized patient files, pull charts and refile. Exceptional attention to detail to ensure proper medical chart filing protocol is followed
- Reviews and distributes correspondence
- Maintains proper opening and closing procedures
- Keeps an inventory of office supplies and reorders as necessary
- Monitors waiting room for cleanliness, keeping magazines and brochures stocked and ordered
- Performs other duties and assumed various responsibilities as needed
Days/hours:
Monday-Thursday 9:00-5:00/Friday 9:00-12:00 (somewhat flexible)
Compensation and Benefits:
$17-$22/hr. depending on experience, plus the opportunity for performance bonuses. Benefits package includes paid holidays and paid time off, health and dental insurance and 401K plan.
How to Apply:
Interested applicants email your resume which MUST include a cover letter to be considered for the position to Lisa Skogerson, Practice Manager, LisaS@bonaldimd.com or fax to 775 828-7449.
